Fraud Awareness

Keeping your money and personal information safe is our top priority. This page explains the most common scams, how to spot red flags, what Africlink will—and will never—ask you to do, and the exact steps to take if you think you’ve been targeted.

Quick Safety Checklist (Read Before You Send)

• ✔️ Know the recipient personally. If you haven’t met or verified them independently, pause.

• ✔️ Verify the reason for the transfer through a trusted phone number or in person.

• ✔️ Slow down. Scammers push urgency. Take a moment to confirm.

• ✔️ Choose secure channels. Never share one-time codes or passwords.

• ✔️ Trust your gut. If it feels off, don’t send.

Common Scams to Watch Out for

1. Impersonation (“authority”) scams
   Someone claims to be from the government, police, immigration, tax, or Africlink, demanding immediate payment to avoid arrest, fees, or account closure.

2. Family/Emergency (“grandparent”) scams
   A caller or message says a loved one is in trouble and needs urgent funds. They beg you not to tell anyone.

3. Romance/relationship scams
   A new online friend or partner asks for money for “tickets,” “medical bills,” “customs fees,” or “investment opportunities.”

4. Investment & crypto schemes
   Guaranteed returns, secret trading tips, or pressure to transfer to “broker” wallets or unfamiliar platforms.

5. Prize/lottery/charity scams
   Claims you’ve won—but must pay taxes/fees first—or emotional appeals to donate quickly to a “charity” you can’t verify.

6. Job/overpayment scams
   “Employers” send a cheque or transfer more than agreed, then ask you to refund the difference via money transfer. The original payment later bounces.

7. Invoice & business email compromise (BEC)
   Fraudsters hijack email threads and change the beneficiary or account details on an invoice.

8. Rental & goods-for-sale scams
   Payment is requested before viewing, with excuses about travel or couriers.

Red Flags (Stop and verify if you notice any)

• Urgent deadlines, threats, or secrecy requests

• Requests to keep the transfer “private”

• Payment instructions are changing at the last minute

• Being asked to pay fees or taxes in advance

• Requests to share one-time passwords (OTP), PINs, or full card details

• Poor grammar, unusual email addresses, or mismatched phone numbers

What Africlink will never do

• ❌ Ask for your passwords, full card numbers, or one-time codes over the phone, SMS, email, or social media

• ❌ Pressure you to transfer money immediately or threaten account closure

• ❌ Ask you to “test” a transaction or send money to yourself or to Africlink staff

• ❌ Change payment instructions via unsecured channels without prior verification

If you receive a suspicious request claiming to be from Africlink, stop and contact us using the official channels below.

How Africlink Protects You

• Secure encryption for data and payments

• Strong identity verification (KYC) to reduce fraud

• Real-time monitoring for unusual activity

• Fraud reviews & holds when transactions look risky

• Education & alerts to keep you informed

If you think you’ve been scammed

1. Act immediately. Contact Africlink Support at [email protected] or +447405792180.

2. Give details. Transaction reference, date/time, recipient name, amount, and what happened.

3. Contact your bank/card issuer to report unauthorised activity or request a hold.

4. Report to local authorities/regulators (e.g., police/cybercrime unit in your country).

5. Change passwords on email and financial accounts; enable two-factor authentication (2FA).

6. Keep records (messages, emails, phone numbers, screenshots).

Note: Money transfers are usually final and cash pickups can be fast. We’ll do everything we can, but recovery is not guaranteed. Acting quickly gives us the best chance.

Verify Before You Pay

• Call the business or person using a number from their official website (not one provided in a new email/text).

• Independently confirm bank or agent details.

• For charities or causes, check official registries.

• For businesses, validate the invoice number and bank beneficiary by phone with a known contact.

Report Fraud or Suspicious Activity to Africlink

Preferred: Online Report Form

• Your name and contact

• Transaction reference and amount

• Recipient name and location

• Date/time and payment method

• Description of the incident (attach screenshots if possible)

Email: [email protected]
Phone: +447405792180

Tips for Businesses & Community Groups

• Use dual approval for outgoing payments.

• Maintain a known-good payee list and verify any changes by phone.

• Protect email with 2FA and staff training on phishing.

• Reconcile transfers daily and set transaction limits.

Protect Your Information

• Use strong, unique passwords and a password manager.

• Turn on 2FA for Africlink and your email/banking.

• Keep your device OS and antivirus up to date.

• Don’t use public Wi-Fi for financial transactions.

Help us keep Everyone Safer

Fraud prevention is a team effort. If you spot a new scam trend, tell us—your report can protect others in your community.

Legal & Regulatory Notice

Africlink Money Transfer complies with applicable anti-money laundering (AML) and counter-terrorist financing (CTF) obligations in the regions where we operate. This page is for awareness only and does not replace legal advice. Policies may change; always refer to our Terms & Conditions and User Agreement.

Last updated: August 25, 2025
Africlink Money Transfer — Moving money with confidence.